Telesales Recruitment News

Job opportunities rise in January

02 February 2012 16:47:16

The number of new job positions being created across the UK rose in January, the latest Reed Job Index has revealed.

The monthly report tracks the number of new job opportunities and the salaries on offer compared to the previous month and against a baseline of 100 set in December 2009.

It shows that new jobs in January were nine per cent more prevalent, higher than the same time last year, while overall employer demand for new staff increased by two index points last month compared with 121 in December 2011.

The report showed that core employment areas including sales jobs, marketing and PR roles all experienced rising demand, which has instilled confidence in the country's jobs market, noted Martin Warnes, managing director of Reed.

"Year-on-year growth in new jobs of nine per cent for January is encouraging and
underlines the determination of UK businesses to ride out the economic storm," he added.

A recent survey carried out as part of Robert Half's Professional Hiring Index showed that, despite the uncertain economic outlook, 72 per cent of UK executives are more confident about their company's growth prospects for 2012 than they were at this point in 2011.

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Posted by Nikki Barrister

Younger workers 'value training over pay'

30 January 2012 17:02:22

The country's younger workers deem training opportunities and the promise of a good work/life balance as more important then cash bonuses, according to a new report by PricewaterhouseCoopers.

The data, compiled after a poll of 4,000 'millennials' - people who were born between 1980 and 2000 revealed that 22 per cent of survey respondents said that training and development was the benefit they valued most from an employer.

This was followed by 19 per cent favouring flexible working, while cash bonuses ranked in third place with 14 per cent and four per cent said they would prefer no benefits and higher wages.

Jon Andrews, partner at PwC said millennials clearly want more than just a job, desiring rapid progression, a varied and interesting career, and constant feedback.

"What they want might shift as they move through different stages of life and their commitments change, but this group is characterised by their ambition and optimism as they look at more than money when there's an offer on the table," he added.

Mr Andrew said these are "significant implications" for employers, as they need to adapt to ensure they remain attractive to this demographic.

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Posted by Nikki Barrister

Soft skills 'can be more important than qualifications'

27 January 2012 16:28:59

Having so-called 'soft skills' in the workplace can be even more beneficial than an array of academic achievements, one specialist has explained.

According to Rachel Morgan-Trimmer, founder of thecareerbreaksite.com, the country's employers are increasingly thinking about the contribution that candidates can make to their organisation and are as such looking beyond qualifications.

She noted that many employers are on the hunt for people who have done things in the past that show they operate well as a member of a team, with candidates who have taken a career break often attractive to hiring managers.

"[They have] developed a wide range of skills, both practical skills - like learning a language - and soft skills such as teamwork or problem-solving. Some employers now say that soft skills are more important than qualifications," the expert added.

Ms Morgan-Trimmer noted that taking a career break also looks good on CVs, as it is not just about the skills they have learnt, but also the fact that they have had the confidence and initiative to get out there and do something different.

"This immediately sets them apart from other job-seekers, which is important in a competitive job market," she explained.

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Posted by Nikki Barrister

Anonymous CV scheme 'a step closer'

23 January 2012 16:41:31

A new government scheme to ensure the nation's businesses only choose workers based on their skills and suitability for the job, rather than their social background, has taken a step closer after 100 major employers signed up to it.

The Business Compact scheme was launched by deputy prime minister Nick Clegg and forms part of his social mobility strategy, which aims to create a "what you know, not who you know" recruitment culture in the UK.

Already, major organisations such as Barclays and Coca-Cola have joined the coalition initiative, one element of which is ensuring that people from all backgrounds and schools are aware of work experience opportunities, rather than places only being offered to people on the basis of their social connections.

"By opening their doors to young people from all walks of life, this marks the start of a culture shift among major employers, driven by the belief that ability and drive should trump connections and privilege," Mr Clegg explained.

The scheme has also been supported by a number of employment organisations, with Jeya Thiruchelvam, employment law editor at XpertHR, noting that the anonymous CV plans were "a step in the right direction".

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Posted by Richard Esquilant

Flexible benefits 'important to staff'

23 January 2012 16:40:58

Recruitment candidates are increasingly seeking jobs which can offer them employee benefits, according to a new study by the Chartered Institute of Payroll Professionals (CIPP).

Following a nationwide poll of UK workers for its Flexible Employee Benefits Survey, the CIPP found that 85 per cent of employee respondents rate employee benefits as either 'important' or 'very important'.

Of the benefits offered by the employer sample, the most popular benefit among sales recruitment candidates and other job hopefuls is pension contributions, followed closely by childcare vouchers, with healthcare rounding out the top three.

Diana Bruce, senior policy liaison officer at the CIPP, said the economic downturn has meant it is arguably more important than ever that individuals feel they are getting the maximum value from any benefits provided in the workplace.

"The survey results show that employees feel that benefits are an important part of the remuneration package, so effective communication of what is on offer is key to ensure staff feel valued during these stringent times," she added.

Recently, David Clubb, managing director of Office Angels, said job seekers need to take all the factors of the role into account before deciding whether to apply for a position, not just salary.

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Posted by Nikki Barrister

Private sector pay rises 'the highest for 3 years'

20 January 2012 16:48:02

Pay rises among private sector employees are the highest for three years this month, according to the latest industry report.

Research carried out by XpertHR shows that pay rises effective in January 2012, which were exclusively in the private sector due to a lack of public sector bargaining, were worth a median 2.8 per cent.

This is the highest level seen since December 2008 - well above the two to 2.5 per cent median increase seen through 2011 in the private sector, and above the 2.5 per cent median recorded in the three months to the end of last year.

The organisation noted that the increase in pay awards is set against a "marked fall" in retail prices index inflation and, if the pace of decline in inflation continues, there is a "real opportunity" for employers to make up for years of low pay rises with an increase that is worth more than inflation, noted XpertHR pay and benefits editor Sheila Attwood.

She explained that the data collected so far suggests that pay bargaining in 2012 has got off to "a good start" and that, for many private sector workers, pay rises higher than the levels seen in 2011 are "a real prospect".

"Over the past few months we have started to see evidence of a shift to higher pay awards than were made the year before. We now find that the majority of pay awards are at a higher or the same level as paid to the same group of employees the year before, with only a handful making lower awards," she added.

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Posted by John Oak

Older workers 'have great interpersonal skills'

13 January 2012 13:58:20

The interpersonal skills of older workers make them an excellent addition to a workplace environment, according to one expert.

Dr Dianne Bown-Wilson, chief executive of In My Prime, said that this is often due to the "pre-technological education" of this demographic, meaning they generally tend to have very good written and spoken communication skills.

"They are most likely to be valued for their interpersonal skills in areas such as communication, empathy and patience, and also their attitude towards work which may be demonstrated in their commitment, stability and reliability," she explained.

Ms Bown-Wilson added that older people often have better-developed customer service skills, resulting from their experience of life and work, which leads to a certain "resilience and adaptability".

It comes after the latest research from Aviva found that 86 per cent of older workers believe they could do a better job than some younger people at their roles.

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Posted by Wayne Bly

UK staff 'some of the world's happiest'

05 January 2012 16:54:31

British workers are among the happiest and most satisfied in the world, according to a new study into worker satisfaction.

A poll by the Wall Street Journal and iOpener Institute for People and Performance among workers across 80 countries in 30 sectors measured five components of happiness at work - contribution, conviction, culture, commitment and confidence.

The Netherlands topped the Wall Street Journal/iOpener table by scoring highly in all aspects, though the UK was close behind, with particularly high levels of commitment culture and pride at work.

Simon Lutterbie, director of research at the iOpener Institute, said the findings give a global insight into performance in the workplace, as the happier people are, the more productive they are.

"Moreover, when comparing the unhappiest and happiest people at work, employees who are really happy at work tend to stay about five times longer in their jobs, are focused on the task at hand three times longer and take around three times less sick leave," he added.

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Posted by Richard Esquilant

Employee performance 'must be rewarded' in 2012

04 January 2012 16:47:15

It is important that the nation's employers recognise the important work being done by their staff and reward them appropriately in 2012 in order to maintain worker optimism, it has been claimed.

Charles Cotton, rewards advisor at the Chartered Institute of Personnel and Development (CIPD), made the comments after his organisation's annual survey of Employee Attitudes to Pay found that employees are readjusting their expectations for the coming year in line with the economic climate.

Mr Cotton said it is "encouraging" to see that employees recognise the impact the state of the economy has on their employers' ability to reward them with pay rises and cash bonuses.

However, he added: "Employers must try harder to explain what performance the organisation values and how it will reward and recognise this. If not, levels of motivation and productivity could fall, perpetuating a vicious circle that could hold back both organisational performance and wider hopes of economic recovery."

The CIPD report also revealed that 51 per cent of private sector employees had a pay rise since the start of 2011, compared with just 24 per cent of those in the public sector to have received an increase.

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Posted by Richard Esquilant

UK job opportunities rise 17% in 2011

03 January 2012 16:49:02

The number of job vacancies in the UK was much higher at the end of 2011 than the end of 2010, according to the latest Reed Job Index.

In the organisation's new report, compiled following analysis of job vacancy trends from 8,000 recruiters across the UK, it was revealed that 2011 saw sustained growth in demand for new staff, compared to 2010.

Overall, year-on-year demand for staff rose by 17 per cent, with the number of career development opportunities rising significantly compared to the previous year.

Commenting on the data, Martin Warnes, managing director of Reed, said the annual increase in demand for new staff is "particularly striking" against the backdrop of economic turmoil of the last few months.

"The traditional seasonal drop in recruitment activity in December has had its impact against the two-year highs recorded in November, but the fact that the number of new job vacancies on offer remains 17 per cent higher than 12 months ago is significant," he explained.

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Posted by Wayne Bly

Public sector workers 'willing to move' to the private sector

22 December 2011 17:13:48

The majority of workers in the public sector are currently thinking about moving to the private sphere, according to the latest study.

Data published in the latest Hays Career Outlook Survey, undertaken in November and December, shows that although those working in the public sector are defensive of their pensions, the pull of the private sector and its perceived higher job security is attractive to 52 per cent of staff.

Overall, almost two-thirds of public sector workers say the sector is a worse place to work compared to before the recession, in comparison to just 40 per cent in the private sphere.

Andy Robling, public services director at Hays, said public sector employers are "clearly" worried about keeping and attracting the staff they need.

"The news that over half of workers in the public sector would consider trading in their pension for a career in the private sector underlines how keen they are to move. The private sector is clearly one step ahead of the public sector in terms of attracting and motivating talent," he added.

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Posted by Wayne Bly

Female job candidates 'should choose a career they love'

22 December 2011 16:44:06

Women on the hunt for a job need to think about what they love to do and attempt to find a career that suits it, one specialist has advised.

Piya Khanna, executive coach at Change to Succeed, said there are many ways that women can empower themselves to choose the right career for them.

"The most important thing women can do is to figure out what they love to do and then see how they can monetise it. Many women are not entirely aware of their passions and therefore 'settle' for what they think they 'should' do," she explained.

Ms Khanna said that, in her experience, being in a career or job that people do not enjoy over the long term can lead to resentment and "a deep sense of dissatisfaction" and so it is vital to follow a path that is appealing to them, rather than simply convenient.

Michael Izza, chief executive of the ICAEW, recently said there should not be any social or economic barriers preventing people from achieving their recruitment dreams.

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Posted by Nikki Barrister

Vocational skills 'more important than qualifications'

22 December 2011 16:43:11

People on the hunt for a new job have been advised that vocational skills can count for just as much – or perhaps even more – than qualifications.

That is the opinion of Jo Barnard, director at Quest Professional, who said that for employers it is important for people to have the right attitude, first and foremost.

They should have a good appreciation of being able to take responsibility, work independently and, if necessary, contribute to the workplace.

"Everything nowadays is so benchmarked towards specific academic qualifications, when clearly vocational skills are as important - if not more so - in today's job market," the expert added.

It comes after Charlie Ryan, owner of the website of Recruitment Queen, recently said that people on the hunt for a new role, such as a sales recruitment position, should ensure that their timekeeping and communication levels are perfect.

These skills are arguably more important than having the right qualifications, as somebody without certain academic achievements can get a job if they have all the right manners and social interpersonal skills, she noted.

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Posted by Richard Esquilant

Sales professionals 'in great demand'

20 December 2011 16:58:54

It is a great time for sales recruitment candidates hoping to gain a position in the coming weeks and months, it has been observed.

David Clubb, managing director of Office Angels, made the comments after new data from the company and mysalarychecker.com showed that sales recruitment candidates and telesales roles are in great demand across a number of sectors.

The report shows that companies look for successful sales people to help position their business for future growth, with many of these roles offering the chance to earn good money, and "considerably more" through commission and bonus schemes.

Although unemployment levels remain at their highest for a generation, there are plenty of roles available in sales and great benefits on offer, Mr Clubb explained to HR Magazine

"Sales roles can also be crucial to career development, helping people who are new to the workforce to develop transferable skills which can help them in their future careers," the expert added.

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Posted by Wayne Bly

Career breaks 'can boost skills and confidence'

14 December 2011 16:18:46

Going on a career break can have significant benefits for a job candidate by boosting both their overall experience and their confidence, one expert has pointed out.

Rachel Morgan-Trimmer, founder of thecareerbreaksite.com, said the career break market has been growing over the past five to ten years, with the core of the market being in their late 20s or early 30s.

According to the expert, the average age for a career breaker is shorter than the average gap year - around six months – and she said that those who have the opportunity to do it but fail to do so could regret it.

"Often they want to give something back or see the world, but most of the time it's for a change. People do change when they are on a career break. They come back not just with new skills, but they also find they develop confidence," Ms Morgan-Trimmer explained.

It is also a chance to assess their priorities, as a lot of people change careers after taking a break, with some people becoming more generous and laid back.

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Posted by Nikki Barrister

Half of staff 'work over 40 hrs a week'

13 December 2011 17:17:40

The majority of UK staff work more than 40 hours a week, according to a new poll which revealed that many are in the office for as long as 11 hours a day.

A poll of over 2,700 business people across the UK by Regus found that more than a third work for between nine to 11 hours on a daily basis, while one in ten work more than 11 hours a day.

The increasing workloads and time spent in the office have been attributed to the economic downturn and growing concerns over job security, with staff keen to be seen as productive by their employer by getting the job done, regardless of the size of the workload.

Many respondents noted that the working day is not over when they leave the office, with 43 per cent taking work home to finish in the evening at least three times in a normal week.

Firms of all sizes are currently under pressure in a difficult market and this often leads to staff working longer hours than usual, noted Celia Donne, regional director at Regus.

Recent data released by the Office for National Statistics revealed that 5.26 million people welcomed overtime last year without being paid for it, which helped to boost the UK economy by £28.9 billion.

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Posted by Nikki Barrister

Temporary staff 'play a vital role'

07 December 2011 16:59:09

The nation's temporary workers play a major role in helping to drive business, and companies should do all they can to help integrate them and keep them motivated, it has been claimed.

Chris Moore, managing director of Adecco Group Solutions, made the comments after a study by his organisation found that there are major benefits to making temporary workers feel like a permanent part of the organisation, despite some firms failing to do this.

He explained: "The reality is that in many cases temporary workers are frontline, customer-facing staff, whether that be in person or over the phone, and therefore represent the face of the brand."

Therefore, employers that do not take steps to ensure that these staff are engaged and integrated into the culture and values of the company are taking "huge risks", he noted.

Mr Moore explained that agency workers are "extremely valuable" to a huge number of employers and have much to offer in terms of their varied experience and specialist expertise, often providing the most up to date skills and a "useful, fresh perspective" within an organisation.

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Posted by Nikki Barrister

UK job opportunities 'the highest for 23 months'

05 December 2011 17:21:31

There has been a spike in the number of job opportunities available in the UK, with more positions available now than at any time in the last 23 months, a new industry report reveals.

Data published by Reed as part of its monthly Job Index shows that there are more opportunities for sales jobs and other roles than at any point since December 2009.

The Index now stands at 133, with employer demand for new staff a third higher than it was 23 months ago, and 20 per cent higher than the same point last year, building on the growth in demand registered in October's report.

The data shows that the rise in the number of new jobs available has been led by London, the south-east and the north-west, though more than half of the UK areas analysed by the Index have seen growth in jobs.

James Reed, chairman of Reed Global, noted that the increase employer demand has spread across a wide variety of private sector jobs.

"Newly available private sector jobs are at their highest level since the dark days which followed the last banking crisis. It certainly demonstrates that the underlying appetite for growth across the private sector is at a higher level than some commentators believe."

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Posted by John Oak

28% of over-50s set to work past retirement age

28 November 2011 15:54:57

Some 6.1 million people over the age of 50 expect to work past the current state retirement age, according to a new poll, representing 28 per cent of this demographic.

Figures compiled by LV following a poll of thousands of workers found that one in five over-50s expect to work for at least a decade past the current state retirement age, with affordability cited as the key reason.

A further 11 per cent want to delay taking out their pension in the hope its value will increase over time, while 37 per cent of those planning to work beyond state retirement age would do so because they enjoyed the job.

Ray Chinn, LV head of pensions, said: "The trend of people retiring well into their 60s, or even their 70s, has been increasing slowly over the last few years, and we're likely to see this increase further."

According to a recent global survey from Mercer, older members of staff are less likely to be satisfied with their jobs than younger workers, yet also less likely to leave their current role.

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Posted by Wayne Bly

Many Brits 'not satisfied' with current job

18 November 2011 16:56:19

A large proportion of British staff are not currently happy with their job and are looking elsewhere for another role, the latest report has revealed.

Research carried out by Train4Trade Skills shows that 28 per cent are not satisfied with their current job and only one in four have no plans to change their career over the next five years.

The research, carried out among 1,200 British employees, also discovered that just 39 per cent of staff are in their ideal job.

Overall, 64 per cent of UK employees believe a decent salary is key to career satisfaction, with 59 per cent valuing a sense of achievement in their work and 46 per cent wanting flexible working hours.

Interestingly, not every worker thinks salaries equate to greater job satisfaction, with only 24 per cent of those earning between £25,000 and £29,999 dissatisfied in their job, compared to 27 per cent who earn between £35,000 and £49,999.

Mike Head, a spokesman for the organisation, said that while pay is deemed important, it is interesting to see that big salaries do not always equal career satisfaction.

"People are looking for flexible hours and doing work they enjoy and are keen to find a career that offers these benefits," he added.

It comes after a new poll of 700 workers by Hays recently found that almost half of those in sales jobs and other roles believe salaries are not as competitive at SMEs as larger firms, while 55 per cent think smaller businesses cannot offer as many benefits.

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Posted by Wayne Bly

Temporary workers 'just as loyal as permanent staff'

16 November 2011 16:18:53

Temporary staff display just as much loyalty to their organisation as the permanent staff they work alongside, but many managers are failing to spot this trait, a new report has revealed.

Research carried out by Hudson revealed that the majority of managers think agency staff are often more focused and reliable than the permanent employees in their ranks, but are dubious about their loyalty.

However, the same survey, which measured the opinions of bosses, temporary workers and permanent staff, found that loyalty levels were exactly the same regardless of whether a worker was permanent or not.

When questioned about whether they would go permanent for the right role, 71 per cent of contract workers said they would do so – something that Mike Game, chief executive of Hudson Europe, said bosses should take heart from.

"Contractors are more than just an asset for productivity and business performance. Not only are they strongly motivated to hit the ground running from day one, they are keen to be part of the social fabric, without the hassle of office politics," he explained.

Mr Game said it is clear that some employers underestimate the loyalty and commitment of their non-permanent workers.

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Posted by John Oak

Half of firms plan to increase staff numbers

14 November 2011 16:44:04

Half of UK firms are currently planning to boost the number of workers they employ over the next 12 months, according to a new survey.

Research carried out by the CBI and recruitment consultancy Harvey Nash shows that 47 per cent of employers are predicting that their workforces will be larger by next year, while just 19 per cent are expecting to downsize.

Furthermore, small companies with fewer than 250 employees were far more likely to be looking to expand their workforce than larger ones, something described as "encouraging" by Dr Neil Bentley, CBI deputy director-general.

"It is encouraging that firms right across the UK are growing their workforces, especially smaller companies. We need to be doing all we can to get the UK working," he commented.

It comes after John Longworth, director-general of the British Chambers of Commerce, recently said that developing the capability of the UK's workforce, including those in sales jobs, is vital to ensuring that the country continues its recovery from the economic downturn.

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Posted by John Oak

Regulation implementation 'provides plenty of benefits'

31 October 2011 15:43:06

New employment regulations imposed in October have had many benefits for agency workers and recruitment agencies themselves, according to one sector body.

The Recruitment and Employment Confederation (REC) says that Agency Workers Regulations (AWR) allow businesses to build flexibility into their workforce, with the key being to ensure that they are implemented through a partnership approach between employers and agencies.

Kevin Green, the REC's chief executive, said one of the effects of the new regulations is that some temporary workers are being employed on a permanent basis by agencies.

"This is good news for temps as they get more job security. At the same time, agencies can benefit from having committed workers on their books and employers continue to have access to a crucial flexible resource," he added.

He also noted that options such as the 'Swedish Derogation' model do not provide 'get-out clauses' but rather legitimate new supply methods.

If properly implemented, it is a good way of protecting jobs and keeping the UK workforce flexible, Mr Green stated.

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Posted by Wayne Bly

Half of UK employees 'enjoy their jobs'

27 October 2011 11:35:22

Almost half of workers in the UK are either happy with their job or love it, according to a new industry survey.

Research carried out by Reabur found that 22 per cent of UK staff, including those in sales jobs, loved their occupation, with a further 26 per cent saying they are happy in their current role.

Just seven per cent of UK staff hate their current job, with 12 per cent claiming they are indifferent and 31 per cent somewhat unhappy with their job.

One in ten Britons said they are currently in their dream job, while 34 per cent said they are 'almost' in their ideal role.

Georgina Read, co-managing director of Reabur.com, said the findings show that many people should possibly consider looking for a new role to boost their happiness levels.

"Finding a new job can be time consuming and a little daunting, but if the result leads to a happier career and employee, then I would strongly recommend exploring the alternative options and getting advice from a professional in career development," she added.

Aaron Wallis are a Milton Keynes Sales Recruitment agency with a unique service offering that includes 12 months rebate. Psychometric profiling and online skills testing are also included within a fixed recruitment price.

Posted by Wayne Bly

Older workers are 'more experienced and reliable'

21 October 2011 15:56:08

Older workers looking for sales jobs will welcome a study that claims more mature employees have definite benefits.

Paul Green, spokesman for the over-50s group Saga, said: "They have a range of experience both of work but more importantly of life, so they can apply that experience to the job that they're in, and provide a balance in the workplace."

He added that employers appreciate this experience, adding that knowledge cannot be bought off the shelf, it has to be acquired over time.

The comments follow research by Institute of Geriatrics at the University of Montreal which found that people over-55s use their brains more effectively than younger members of staff.

The findings contradict previous theories - and popular beliefs - that suggest our brains deteriorate with age, making us less able to make reasoned decisions.

"Older people can also be more reliable and more flexible. I think that's certainly very appealing to employers at the moment," Mr Green added.

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Posted by Richard Esquilant